Shipping and handling USA Shipping rates are based on order size. We generally use FedEx as our preferred shipper, although we also use USPS for some smaller shipments when the delivery time is faster.
FedEx Ground shipping rates Continental US:
FedEx Air Express shipping rates (Continental US):
APO addresses: We can ship complete bikes to APO addresses where the the post office is equipped to handle oversized packages. Please contact us for rates. Typical delivery time is 2- 9 days for bikes and frame sets.
International and Hawaii/Alaska (outside of continental USA) We can ship virtually anywhere in the world, using either FedEx or USPS. For frames or complete bikes, we use only FedEx (except for some APO addresses, see above). Click here to see the procedures for shipments going outside of the continental USA.
Typically, the travel time for international shipments is approximately 1 week, but it can vary depending on the country being shipped to and the Customs Departments in those countries. At the time of shipment an e-mail is automatically generated and sent to you confirming that the package has been shipped, and providing you with a tracking number that you can use to see the progress of your shipment.
Return postage Return postage is to be paid by the customer, unless the product being returned is deemed to be defective or was mis-shipped. Please see our warranty information for details. No CODs will be accepted.
Shipping time line In-stock items will normally ship within 24 business hours (for complete bikes, allow 2 business days). For ground shipments in the US allow 5- 7 business days shipping time, depending on shipping zone.
Sales tax Sales tax will be charged on CA orders only, at 8.25% (9.75% for Los Angeles county deliveries).