Shipping and handling
USA
Shipping rates are based on order size. We generally use FedEx
as our preferred shipper, although we also use USPS for some
smaller shipments when the delivery time is faster.
FedEx Ground shipping rates:
FedEx Air Express shipping rates (Continental US):
International (outside of USA)
We can ship virtually anywhere in the world, using either FedEx or
USPS. For frames or complete bikes, we use only FedEx (except for
some APO addresses, see below). Click here to see rate information
and the procedures for bicycle and frame shipments going outside
of the US.
Typically, the travel time for international shipments is approximately
1 week, but it can vary depending on the country being shipped to
and the Customs Departments in those countries. At the time of
shipment an e-mail is automatically generated and sent to you confirming that the package has been shipped, and providing you
with a tracking number that you can use to see the progress of your shipment.
For parts orders, please contact us and we can give you a quote for shipping costs.
APO addresses: We can ship complete bikes to APO addresses
where the the post office is equipped to handle oversized packages.
Please contact us for rates. Typical delivery time is 2- 9 days for
bikes and frame sets.
Return postage is to be paid by the customer, unless the product
being returned is deemed to be defective or was mis-shipped.
Please see our warranty information for details. No CODs will be
accepted.
Shipping time line
In-stock items will normally ship within 24 business hours (for
complete bikes, allow 2 business days). For ground shipments in the US allow
5- 7 business days shipping time, depending on shipping zone.
Sales tax
Sales tax will be charged on CA orders only, at 8.25% (9.75% for Los Angeles county deliveries).
“FedEx service marks used by permission.”
USA
Shipping rates are based on order size. We generally use FedEx
as our preferred shipper, although we also use USPS for some
smaller shipments when the delivery time is faster.
FedEx Ground shipping rates:
FedEx Air Express shipping rates (Continental US):
International (outside of USA)
We can ship virtually anywhere in the world, using either FedEx or
USPS. For frames or complete bikes, we use only FedEx (except for
some APO addresses, see below). Click here to see rate information
and the procedures for bicycle and frame shipments going outside
of the US.
Typically, the travel time for international shipments is approximately
1 week, but it can vary depending on the country being shipped to
and the Customs Departments in those countries. At the time of
shipment an e-mail is automatically generated and sent to you confirming that the package has been shipped, and providing you
with a tracking number that you can use to see the progress of your shipment.
For parts orders, please contact us and we can give you a quote for shipping costs.
APO addresses: We can ship complete bikes to APO addresses
where the the post office is equipped to handle oversized packages.
Please contact us for rates. Typical delivery time is 2- 9 days for
bikes and frame sets.
Return postage is to be paid by the customer, unless the product
being returned is deemed to be defective or was mis-shipped.
Please see our warranty information for details. No CODs will be
accepted.
Shipping time line
In-stock items will normally ship within 24 business hours (for
complete bikes, allow 2 business days). For ground shipments in the US allow
5- 7 business days shipping time, depending on shipping zone.
Sales tax
Sales tax will be charged on CA orders only, at 8.25% (9.75% for Los Angeles county deliveries).
“FedEx service marks used by permission.”
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